FAQ

Questions families ask

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What is a legacy film?

A short, professionally made film of someone telling their own story: where they came from, what they lived through, what they believe, and what they want the people they love to know. It keeps their voice, face and personality in a way photos and writing can't.

Which package is right for us?

If they're comfortable on camera, choose the Legacy Interview. If they'd rather not be filmed, Legacy Essentials tells their story with their voice and your photos. If you want short, personal messages for specific people, choose Legacy Roses. Not sure? Book a free call and we'll help you decide.

Can I arrange a film for my mom, dad or grandparent?

Yes. Most of our films are arranged and paid for by a son, daughter, grandchild or spouse. You handle the booking, and we take it from there with patience and care.

What if they're nervous or don't know what to say?

That's completely normal, and it's our job to help. We send gentle questions ahead of time and guide the whole conversation. Nobody needs to prepare a speech or remember dates. Most people tell us it felt like a good visit, not a performance.

Do they have to be on camera?

No. Legacy Essentials uses their recorded voice with family photos and gentle cinematic movement, so they never have to be filmed.

Where do you record?

Usually in their own home, where they're most comfortable. We can also record at a senior living community or another quiet place. We serve Wilmington, New Castle County and the surrounding Delaware, Pennsylvania and South Jersey area. Travel within 30 miles is included; we'll quote anything farther before you book.

Can you record remotely?

Yes. Legacy Essentials can be recorded remotely with our guidance, and remote options are available for other packages when someone can't meet in person. Ask us on your free call.

How long until we receive the film?

Most films are delivered within 3 to 4 weeks of recording. When time is short, ask about express delivery. We can often get the finished film to you in about a week, and the unedited recording within 1 to 2 days.

What do we receive?

A high-quality digital film you can download, keep and share with family, plus a private link that's easy to send. USB keepsake copies are available on request.

Can other family members take part?

Yes. Family can sit in, ask a question or appear in the film depending on the package. For several voices or multiple sessions, Legacy Signature is designed for exactly that.

Who owns the film, and is it private?

Your film belongs to your family. We never post, share or use any part of it publicly without written permission. We keep a secure backup copy for one year in case you ever need another copy.

Can we request changes?

Each package includes one round of revisions. We'll walk you through a draft and adjust anything that doesn't feel right.

How does payment work?

A 25% deposit reserves your recording date, and the balance is due before final delivery. Two-payment plans are available for Essentials and Interview. Holiday pricing is paid in full at booking.

What is a Rose?

A Rose is a short, personal video message, up to 2 minutes, made for one specific person: a grandchild's wedding day, a new baby, a spouse, a best friend. Three Roses are $350, and you can add more for $75 each.

Can a legacy film be shown at a memorial service?

Yes. Many families share their film at a memorial, a family reunion or a milestone birthday. We can also prepare a shorter clip for a service or program if you'd like.

Start with a conversation

Every story deserves to be kept. Let's talk about theirs.

A free 15-minute call is the easiest first step. Tell us a little about the person you're thinking of, and we'll help you choose the right way to preserve their story.

CallBook a free call